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Free UK Shipping - Please contact us for EU or International orders.
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We do not offer returns on any custom jewellery, personalised jewellery, remodelled jewellery or special orders. These orders have been made specifically to your designs, your tastes, and your idea of a particular ring.
We offer exchanges on our ready-to-ship items of jewellery. Please contact us within 24 hours of receiving your item, if you wish to exchange it.
Due to the handmade nature of each piece, we do not currently accept any returns.
All rings are subject to a resizing fee and can’t be exchanged for another size. For your protection, please pack your exchange in the original box, ship your order with an insured courier and retain your receipt with the tracking number.
We strongly reccomend Royal Mail with maximum insurance (upto 5K) with the registered postage option.
DG Bespoke Jewellery is not responsible for items damaged or lost in transit. Please include a detailed note with your name, email address and invoice number on your authorisation form. Once your exchange is processed, your new piece will be shipped back out to you.
We cannot refund shipping charges on exchange items.
